Acting with integrity in all things. Being trustworthy and respectful with fellow employees, physicians, patients, and our community.
Being accountable to our core values and our patient outcomes, while we act as stewards of precious resources.
Recognizing that all customer requests are important, and addressing these needs in a timely, accurate, compassionate, and friendly manner, thereby creating a legendary experience.
Striving to reach ever higher levels of performance in all that we do through continuous improvement in care delivery, education, and support processes.
— Nicole Williams, Multisite Practice Manager
Our Service Standards are designed to promote a healthy and productive atmosphere:
We treat patients and others with courtesy, respect, and care.
We present a positive image of New England Baptist Hospital, from professional appearance through behavior.
We actively listen to the needs of patients and others before responding in a courteous and tactful manner.
Continuous Performance Improvement
We fulfill responsibility effectively and efficiently to achieve the greatest benefit for our patients, our visitors, and each other.
We recognize and reward behavior that exemplifies our values and mission.
Diversity & Inclusion
We actively foster an inclusive work environment that values all members of our communities, and we embrace the diversity that strengthens us all.
Employees scheduled to work at least 20 hours per week will become eligible for insurance benefits on the first day of the month immediately following their date of hire. If hired on the first of the month, benefits begin immediately. Our health care coverage is available in the following four tiers:
NEBH offers three levels of Harvard Pilgrim coverage:
All three plans give employees access to Harvard Pilgrim’s quality provider network, with more than 28,000 doctors and clinicians and 135 hospitals in the region.
Employees can choose dental coverage from two Delta Dental PPO plans, providing access to more than 2,000 dentist locations in Massachusetts:
Vision coverage is provided by Vision Service Plan and includes benefits for routine eye care services, as well as extra discounts and savings on sunglasses and laser vision correction.
NEBH provides employees with life insurance equal to one times annual base salary at no cost. Employees also have the option to purchase their own additional coverage, as well as optional coverage for their dependents (spouse and/or children).
NEBH offers both short and long-term disability programs through Lincoln Financial.
We recognize the importance of our staff maintaining a healthy lifestyle by taking time away for rest, relaxation, and personal activities. NEBH provides employees with paid time off for vacation, illness, celebration of holidays, and other personal absences. Time accrues weekly based on regularly scheduled hours and years of service.
Flexible Spending Accounts (FSA) allow employees to save money on their taxes by setting aside a portion of their salary on a pre-tax basis to pay for certain out-of-pocket medical and/or dependent care expenses. The Medical FSA can be used to offset expenses such as deductibles, coinsurance, prescriptions drugs, lab tests, and dental or vision care expenses. The Dependent Care FSA allows employees to pay for dependent care services that enable them and their spouses (if applicable) to work or look for work.
NEBH helps employees reach their financial goals for retirement through participation in our 403(b) plan, which allows them to invest and save money for retirement while reducing current taxable income. Employees may voluntarily participate in the plan immediately upon hire. After 1 year of employment, with 1,000 hours of service, NEBH matches employee contributions up to a maximum match of 3% of base weekly income. In addition, NEBH will make a core contribution equal to 2% of base wages.
NEBH is recognized as a fit-friendly organization. We have partnered with Harvard Pilgrim to create Wellness Rewards at NEBH, a program designed to promote healthy living for employees and their spouses. By participating in this program, employees can improve their health and be eligible for a stand-alone incentive and reduced medical insurance premiums.
Full time employees with 6 months of service are eligible for up to $2,500 of tuition reimbursement per calendar year. Part-time employees with 1 year of service are eligible for up to $1,250 tuition reimbursement per calendar year.
All employees of NEBH and their household members may access the Employee Assistance Program (EAP). The program provides free, professional counseling to assist employees with a wide variety of issues associated with personal and/or work-related problems.
The ARAG Group legal plan gives employees access to a group of attorneys at more than 280 participating law firms and includes access to a toll-free legal hotline. For a low weekly cost—paid through the convenience of automatic paycheck deductions—the plan covers a variety of legal services, including attorney’s fees for counseling and litigation on matters such as wills, debt collection, defense, name changes, estate planning, financial problems, adoptions, defense of civil damage claims, small claims assistance, IRS audit protection, IRS collection defense, motions to modify decrees (up to eight hours per event), prenuptial agreements, and real estate transactions.
NEBH sponsors an HIV Supplemental Benefit Plan. This plan provides financial assistance and supplemental services for employees who become HIV positive as a result of a work-related exposure.
NEBH knows that family is a top priority. That’s why we offer these additional services and resources to help employees provide the best possible care for their loved ones.
New England Baptist Hospital’s Rewards and Recognition program serves to highlight the excellence that exists in all areas and job functions across the organization. NEBH supports growing a culture of development and recognition for our staff.
Recognition is most effective when it takes place on a regular basis and in a variety of different ways. It is also important that recognition activities be aligned with the culture of the workplace.
To this end, NEBH provides many different opportunities for acknowledging co-workers and peers.
The formal, hospital-wide awards will be presented at an annual ceremony, administered by Human Resources. This includes Team Awards, the Legendary Leader Annual Award, and the President’s Award for Excellence in Quality.
The Excellence Awards acknowledge the extraordinary efforts made by members of the Hospital toward fulfilling our goals, values, and mission. These are among the highest honors awarded to staff by NEBH. Professionalism, commitment to best practices, and high standards of excellence are at the heart of these awards.
The Legendary Leader award recipient consistently embraces and demonstrates NEBH’s Legendary Service philosophy and core values. They lead through innovation & efficiency of programs. This visionary leader creates an environment of high employee and/or patient loyalty through unprecedented efforts of sustained excellence in their responsibilities and service to the organization. The President’s Council will review the nominations and select the recipient.
The President’s Award for Excellence in Quality recognizes and honors a New England Baptist Hospital employee or physician who has demonstrated a true passion and dedication for improving clinical quality and promoting patient safety. This individual has made a lasting impact on the care delivered to our patients by meaningful contributions and distinguished achievements in patient safety and quality improvement that ultimately result in the improvement of patient care and outcomes. This person has had an extraordinary and positive impact on the Hospital community and has made distinguished achievements due to their desire to enhance the clinical experience of our patients through innovative ideas and safe practices. The recipient will be selected by the President’s Council.
The Team Awards are designed to recognize the many improvements, innovations, and outstanding collaboration NEBH staff are making to ensure that NEBH is the best place for patients to receive care, and the best place for employees to work.
The Award Categories are:
The awards program has specific eligibility and nomination requirements. A committee chosen by Human Resources will select winners within that calendar year.
New England Baptist Hospital Volunteers reflect the same diversity in age, culture, and lifestyle found among our patients. Volunteers represent people from all walks of life, including professionals, retirees, and students.
The Volunteer Services Program makes an effort to match a person’s interests with placements within the hospital that will result in a mutually beneficial experience. Some volunteers enjoy working in direct contact with patients, while others prefer behind-the-scenes projects.
Volunteers work in varied hospital settings based on their skill set including
Requirements and Standards
Volunteers are expected to adhere to the New England Baptist Dress to Impress Program, which prohibits the wearing of blue jeans, sweatpants, exercise pants, shorts, hats, sunglasses, multiple piercings, T–shirts, and open-toed shoes.
Volunteers are required to wear a Volunteer Smock, which is provided free of charge. Each volunteer is responsible for keeping his or her smock clean and pressed, and for bringing it to volunteer each week.
Benefits and Perks
In addition to adding to the quality of care given to New England Baptist Patients, volunteers are given
Offers of positions to prospective employees who test positive for drugs will be rescinded. Those individuals testing positive for drugs will be eligible to re-apply for positions at the hospital six months after the date of the positive test report. Once an applicant is cleared, then the job offer is confirmed and the employee is ready to start the orientation and training process.