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New England Baptist Hospital DOES NOT have an emergency department or urgent care centers.

Your Career in Healthcare

We offer a healthy and rewarding culture built on professional growth, inclusivity and recognition for those who help us provide excellent patient care each day.

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Why Work at the Baptist?

  • Competitive and comprehensive pay and benefits, including health, wellness and financial programs, make life easier for you and your family.
  • We’re committed to providing our team members with a proper work/life balance.
  • The tight-knit feel of a small specialty hospital and the career development opportunities that come with being part of a large health care system, Beth Israel Lahey Health.

Our Core Values: ROSE


Acting with integrity in all things. Being trustworthy and respectful with fellow employees, physicians, patients, and our community.


Being accountable to our core values and our patient outcomes, while we act as stewards of precious resources.

Superior Service

Recognizing that all customer requests are important, and addressing these needs in a timely, accurate, compassionate, and friendly manner, thereby creating a legendary experience.


Striving to reach ever higher levels of performance in all that we do through continuous improvement in care delivery, education, and support processes.

Caregiver with patient at NEBH


View our Code of Business Conduct.

Not Just a Job

“BILH has allowed me to work where I am respected and given a chance to make a difference in the lives of our patients and to empower others just like me. I love what I do and leave each and every day with a smile on my face.”

— Nicole Williams, Multisite Practice Manager

NEBH Team Member Nicole William's Career Trajectory

Service Excellence — The Baptist Way

Among the Hospital’s most cherished goals is the cultivation of mutual respect among employees, in a work environment they can be proud of.

Our Service Standards are designed to promote a healthy and productive atmosphere:

Legendary Service
We treat patients and others with courtesy, respect, and care.

We present a positive image of New England Baptist Hospital, from professional appearance through behavior.

We actively listen to the needs of patients and others before responding in a courteous and tactful manner.

Continuous Performance Improvement
We fulfill responsibility effectively and efficiently to achieve the greatest benefit for our patients, our visitors, and each other.

Positive Workplace
We recognize and reward behavior that exemplifies our values and mission.

Diversity & Inclusion
We actively foster an inclusive work environment that values all members of our communities, and we embrace the diversity that strengthens us all.


New England Baptist Hospital provides comprehensive and competitive benefits packages. In addition to medical benefits, we offer programs designed to help employees thrive in their career, save money on commuting, plan for retirement, and take care of their families.

Eligibility and Coverage Levels

Employees scheduled to work at least 20 hours per week will become eligible for insurance benefits on the first day of the month immediately following their date of hire. If hired on the first of the month, benefits begin immediately. Our health care coverage is available in the following four tiers:

  • Employee
  • Employee and spouse/same-sex domestic partner
  • Employee and children
  • Family

Medical Insurance (Including Prescription Drug Coverage)

NEBH offers three levels of Harvard Pilgrim coverage:

  • Domestic and Community HMO
  • HMO Plus Plan
  • Tiered Point of Service

All three plans give employees access to Harvard Pilgrim’s quality provider network, with more than 28,000 doctors and clinicians and 135 hospitals in the region.

Dental Insurance

Employees can choose dental coverage from two Delta Dental PPO plans, providing access to more than 2,000 dentist locations in Massachusetts:

  • High
  • Low

Vision Care

Vision coverage is provided by Vision Service Plan and includes benefits for routine eye care services, as well as extra discounts and savings on sunglasses and laser vision correction.

Life Insurance

NEBH provides employees with life insurance equal to one times annual base salary at no cost. Employees also have the option to purchase their own additional coverage, as well as optional coverage for their dependents (spouse and/or children).


NEBH offers both short and long-term disability programs through Lincoln Financial.

  • Short-term Disability: Employees may purchase plans that provide coverage after 14, 28, or 42 days of a personal medical illness. Cost will depend on salary and coverage level chosen.
  • Long-term Disability: NEBH provides full-time employees with coverage at 50 percent of gross monthly base pay after an employee has been out for 90 days or more due to a disability. Employees also have the option to buy up to 60 percent coverage.

Paid Time Off

We recognize the importance of our staff maintaining a healthy lifestyle by taking time away for rest, relaxation, and personal activities. NEBH provides employees with paid time off for vacation, illness, celebration of holidays, and other personal absences. Time accrues weekly based on regularly scheduled hours and years of service.

Flexible Spending Accounts

Flexible Spending Accounts (FSA) allow employees to save money on their taxes by setting aside a portion of their salary on a pre-tax basis to pay for certain out-of-pocket medical and/or dependent care expenses. The Medical FSA can be used to offset expenses such as deductibles, coinsurance, prescriptions drugs, lab tests, and dental or vision care expenses. The Dependent Care FSA allows employees to pay for dependent care services that enable them and their spouses (if applicable) to work or look for work.


NEBH helps employees reach their financial goals for retirement through participation in our 403(b) plan, which allows them to invest and save money for retirement while reducing current taxable income. Employees may voluntarily participate in the plan immediately upon hire. After 1 year of employment, with 1,000 hours of service, NEBH matches employee contributions up to a maximum match of 3% of base weekly income. In addition, NEBH will make a core contribution equal to 2% of base wages.

Wellness Rewards

NEBH is recognized as a fit-friendly organization. We have partnered with Harvard Pilgrim to create Wellness Rewards at NEBH, a program designed to promote healthy living for employees and their spouses. By participating in this program, employees can improve their health and be eligible for a stand-alone incentive and reduced medical insurance premiums.

Tuition Reimbursement

Full time employees with 6 months of service are eligible for up to $2,500 of tuition reimbursement per calendar year.  Part-time employees with 1 year of service are eligible for up to $1,250 tuition reimbursement per calendar year.


  • NEBH offers a 50% subsidy on all MBTA passes for benefit-eligible employees. Employees may purchase one discounted T-pass each month. Monthly discounted MBTA passes are available through payroll deduction.
  • Off-site parking is available for a low weekly cost on Terrace Street, about ½ mile from the Hospital. Free shuttle service is provided from the Jackson Square station on the MBTA Orange Line as well as the Terrace Street Employee Parking lot.
  • The Bicycle Commuter Reimbursement provides up to $20 non-taxable reimbursement per month for qualified expenses for those employees who regularly bike to work and do not take advantage of the parking or MBTA program.

Employee Assistance Program (EAP)

All employees of NEBH and their household members may access the Employee Assistance Program (EAP). The program provides free, professional counseling to assist employees with a wide variety of issues associated with personal and/or work-related problems.

ARAG Legal Plan

The ARAG Group legal plan gives employees access to a group of attorneys at more than 280 participating law firms and includes access to a toll-free legal hotline. For a low weekly cost—paid through the convenience of automatic paycheck deductions—the plan covers a variety of legal services, including attorney’s fees for counseling and litigation on matters such as wills, debt collection, defense, name changes, estate planning, financial problems, adoptions, defense of civil damage claims, small claims assistance, IRS audit protection, IRS collection defense, motions to modify decrees (up to eight hours per event), prenuptial agreements, and real estate transactions.

HIV Supplemental Benefit Plan

NEBH sponsors an HIV Supplemental Benefit Plan. This plan provides financial assistance and supplemental services for employees who become HIV positive as a result of a work-related exposure.

Family-Friendly Benefits

NEBH knows that family is a top priority. That’s why we offer these additional services and resources to help employees provide the best possible care for their loved ones.

  • Adoption Reimbursement Benefit Program — NEBH offers reimbursement to employees who are building families through adoption.
  • Newborns — Lactation dual pump available for use.
  • A Place For Mom — A free referral service helping families find nursing homes, assisted living, Alzheimer’s care, retirement communities, home care, and other senior care options.
  • SeniorAssist — Offered in conjunction with Harvard Pilgrim Healthcare, this program provides a free initial consultation service for legal, financial, and healthcare management for employees dealing with elder care issues.

Additional Benefits

  • Workplace Banking — Representatives from Metropolitan Credit Union, RTN, Bank of America, Citibank, and Citizens Bank are on site frequently.
  • Malpractice Insurance.
  • Auto and Homeowner’s Insurance with payroll deduction.
  • Discounted shopping services, including BJ’s Wholesale Club and Costco.
  • Discounted pet insurance.
  • Discounted wireless telephones and computers.
  • Discounted movie, theater, and amusement park tickets.
  • Avis Rent a Car discounts.
  • Discounts for ADT Security Systems
  • Discounted gym memberships, Weight Watchers memberships, flu shot clinics, and more!

Rewards and Recognition Programs

New England Baptist Hospital’s Rewards and Recognition program serves to highlight the excellence that exists in all areas and job functions across the organization. NEBH supports growing a culture of development and recognition for our staff.

Recognition is most effective when it takes place on a regular basis and in a variety of different ways. It is also important that recognition activities be aligned with the culture of the workplace.

To this end, NEBH provides many different opportunities for acknowledging co-workers and peers.

The Excellence Awards

The formal, hospital-wide awards will be presented at an annual ceremony, administered by Human Resources. This includes Team Awards, the Legendary Leader Annual Award, and the President’s Award for Excellence in Quality.

The Excellence Awards acknowledge the extraordinary efforts made by members of the Hospital toward fulfilling our goals, values, and mission. These are among the highest honors awarded to staff by NEBH.  Professionalism, commitment to best practices, and high standards of excellence are at the heart of these awards.

Legendary Leader Annual Award

The Legendary Leader award recipient consistently embraces and demonstrates NEBH’s Legendary Service philosophy and core values. They lead through innovation & efficiency of programs. This visionary leader creates an environment of high employee and/or patient loyalty through unprecedented efforts of sustained excellence in their responsibilities and service to the organization. The President’s Council will review the nominations and select the recipient.

President’s Award for Excellence in Quality

The President’s Award for Excellence in Quality recognizes and honors a New England Baptist Hospital employee or physician who has demonstrated a true passion and dedication for improving clinical quality and promoting patient safety.  This individual has made a lasting impact on the care delivered to our patients by meaningful contributions and distinguished achievements in patient safety and quality improvement that ultimately result in the improvement of patient care and outcomes.  This person has had an extraordinary and positive impact on the Hospital community and has made distinguished achievements due to their desire to enhance the clinical experience of our patients through innovative ideas and safe practices. The recipient will be selected by the President’s Council.

Team Awards

The Team Awards are designed to recognize the many improvements, innovations, and outstanding collaboration NEBH staff are making to ensure that NEBH is the best place for patients to receive care, and the best place for employees to work.

The Award Categories are:

  • Excellence in Patient Care: This award will recognize a team that has made significant strides in providing unsurpassed patient-centered care, by designing and delivering care based on what patients need most.
  • Building a Better Workplace: This award will recognize a team that has created a great place for employees and physicians to work, either within a single department or across NEBH. Team projects may focus on any aspect of work life: professional development, communication, diversity, etc.
  • Innovation: This award will be given to a team that has found and implemented a better way to deliver care or services. The emphasis is on projects that represent a “break with the past” and may demonstrate risk taking, out of the box thinking, or effective use of ideas adapted from other departments or organizations.
  • Community: The Community award will be given to a team that has made the most significant contribution to improving the health and well being of the communities we are committed to serving.
  • Cost Savings/Revenue Enhancer Program: This award is to recognize a team that has identified and implemented a successful cost savings initiative or created a better process to ensure budgetary discipline.
  • Unsung Heroes: This award will recognize a team or department that consistently exceeds expectations without fanfare and/or is a quiet but reliable high-performing presence at NEBH. By demonstrating a willingness to always help when needed, taking initiative to solve problems or make improvements, this exceptional team working behind the scenes ensures our continued success.

Eligibility, Nominations, and Selection Committees

The awards program has specific eligibility and nomination requirements. A committee chosen by Human Resources will select winners within that calendar year.

Volunteer Opportunities

One of the most important sources of energy and support in our Hospital is our Volunteer Team. They offer their time, energy, and smiles.

New England Baptist Hospital Volunteers reflect the same diversity in age, culture, and lifestyle found among our patients. Volunteers represent people from all walks of life, including professionals, retirees, and students.

The Volunteer Services Program makes an effort to match a person’s interests with placements within the hospital that will result in a mutually beneficial experience. Some volunteers enjoy working in direct contact with patients, while others prefer behind-the-scenes projects.

Opportunities and How to Apply

Volunteers work in varied hospital settings based on their skill set including

  • Patient Access
  • Hospital Ambassador
  • Pre-Admission Screening
  • Patient Units
  • Lab
  • Patient Transport
  • Gift Shop

To get started, call the Volunteer Manager at 617-754-5173 to arrange an appointment, or apply online.

Requirements and Standards

  • All Volunteers must be at least 16 years of age.
  • Initial training and a minimum of four hours per week for each three month period
  • Pre–Employment Health Screening
  • “CORI” (Criminal Offender Record Information) background check
  • List of references
  • Must adhere to New England Baptist Core Values: Respect, Ownership, Superior Service, and Excellence

Dress Code

Volunteers are expected to adhere to the New England Baptist Dress to Impress Program, which prohibits the wearing of blue jeans, sweatpants, exercise pants, shorts, hats, sunglasses, multiple piercings, T–shirts, and open-toed shoes.

Volunteers are required to wear a Volunteer Smock, which is provided free of charge. Each volunteer is responsible for keeping his or her smock clean and pressed, and for bringing it to volunteer each week.

Benefits and Perks

In addition to adding to the quality of care given to New England Baptist Patients, volunteers are given

  • A meal voucher valued at $7.00 to use in the Hospital Cafeteria
  • Complimentary Parking
  • Access to the Woodard Library, including computers and internet
  • Free Flu vaccinations and TB Screening each year
  • Educational seminars as posted for employees

Pre-Employment Testing

All employment offers at New England Baptist Hospital are contingent upon the successful completion of a pre-employment drug test, an immunization record check, and a criminal background (“CORI”) check (The hospital’s CORI policy is available through the Human Resources Department).

Offers of positions to prospective employees who test positive for drugs will be rescinded. Those individuals testing positive for drugs will be eligible to re-apply for positions at the hospital six months after the date of the positive test report. Once an applicant is cleared, then the job offer is confirmed and the employee is ready to start the orientation and training process.

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