Acting with integrity in all things. Being trustworthy and respectful of fellow employees, physicians, patients, and our community.
Being accountable to our core values and our patient outcomes, while acting as stewards of precious resources.
Behaving in a manner which recognizes that all customer requests are important and that we address these needs in a timely, accurate, compassionate, and friendly manner, thereby creating a legendary experience.
Striving to reach ever higher levels of performance in all that we do through continuous improvement in care delivery, education, and support processes.
Since 1893, New England Baptist Hospital has been devoted to one mission: providing the highest-quality and most compassionate patient care available. Today, that dedication is reflected in the faces and the work of those who provide that care—the men and women of the New England Baptist Hospital team.
The red rose given to each surgical patient reflects our core values of Respect, Ownership, Superior Service, and Excellence (ROSE)—it is a symbol of the Hospital’s personal care.
This custom of welcoming each patient to the hospital with a red rose was initiated by the late Carl J.B. Currie, a trustee of the Hospital, who established the Carl J.B. & Olive Currie Rose Fund in 1958 to perpetuate the program. This red rose of welcome has become the hallmark of New England Baptist Hospital. Well over a quarter million of these tokens have been distributed to patients in the past 50 years, currently at a rate of more than 300 per week.