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New England Baptist Hospital Recognized as a Leader in Healthcare for 16 Consecutive Years

Boston, Mass. – New England Baptist Hospital (NEBH) today announced that it has been named a multiple award winner from Press Ganey, a global leader in healthcare experience solutions and services. These awards are part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. The awards NEBH has received are:

  • National Database of Nursing Quality Indicators – Award for Outstanding Nursing Quality – Teaching Hospital
  • Guardian of Excellence – Patient Experience – Hospital Consumer Assessment of Healthcare Providers and Systems – in the categories of Inpatient and Outpatient Rehabilitation
  • Pinnacle of Excellence – Patient Experience – 100 – 199 beds – in the categories of Inpatient and Outpatient care

As the winner of two Pinnacle of Excellence Awards, NEBH has ranked in the top 5 percent of healthcare providers in delivering patient experience over a minimum of three consecutive years. As winner of the Outstanding Nursing Quality Award, New England Baptist Hospital is one of seven healthcare organizations nationally to be honored for providing outstanding nursing quality. This is the 16th consecutive year NEBH has received the Guardian of Excellence Award. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

“Each day, New England Baptist Hospital exemplifies dedication to their patients and workforce, showcasing a commitment that extends beyond the boundaries of their facilities,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “In prioritizing both their employees and the communities they serve, the Baptist sets a remarkable standard for compassionate healthcare. It is with great honor that we stand as partners, celebrating the outstanding achievements of New England Baptist Hospital.”

“To be recognized with five Press Ganey awards is an overwhelming honor, one very few hospitals in the country have achieved,” said David Passafaro, president of New England Baptist Hospital. “Our clinicians are committed and compassionate caregivers, working hard every day to give our patients the quality of care the Baptist is known for as a world-class orthopedic hospital. We have some of the very best clinicians in the country and these awards are a testament to that.”

For additional detail about the awards and the methodology, please visit the Press Ganey website.

About New England Baptist Hospital

New England Baptist Hospital (NEBH) is the premier regional provider for orthopedic surgery and the treatment of musculoskeletal diseases and disorders. NEBH has been nationally recognized for high patient satisfaction and leadership in quality and clinical outcomes. NEBH is a teaching affiliate of Tufts University School of Medicine and conducts teaching programs in collaboration with Harvard Medical School. NEBH has been the official hospital of the Boston Celtics for over 30 years.

New England Baptist Hospital is part of Beth Israel Lahey Health, a health care system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,800 physicians and 38,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education. Learn more about Beth Israel Lahey Health.

Media Relations Contact
Kristina Murray
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