New England Baptist Hospital is recognized as a leader in the healthcare industry for 15 consecutive years

BOSTON – New England Baptist Hospital (NEBH) today announced that it has been named a multiple award winner from Press Ganey, a global leader in healthcare experience solutions and services. These awards are part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. The awards NEBH has received are:

• 2022 Human Experience (HX) Pinnacle of Excellence Award,® in the categories of “Patient Experience 100-100 beds, Inpatient” and “Patient Experience 100-100 beds, HCAHPS”
• 2022 Human Experience (HX) Guardian of Excellence Award®
• 2022 Human Experience (HX) National Database of Nursing Quality Indicators (NDNQI) Award for Outstanding Nursing Quality®

As the winner of two Pinnacle of Excellence Awards, NEBH has ranked in the top 5 percent of healthcare providers in delivering patient experience over a minimum of three consecutive years. As winner of the Outstanding Nursing Quality Award, New England Baptist Hospital is one of seven healthcare organizations nationally to be honored for providing outstanding nursing quality. This is the 15th consecutive year NEBH has received the Guardian of Excellence Award. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

“By putting their patients and workforce first each and every day, New England Baptist Hospital is demonstrating their unwavering commitment to their employees and to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “The caregivers at New England Baptist Hospital have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement.”

“To be honored with four Press Ganey awards, an achievement that only a few hospitals in the country earn, is a testament to our clinician’s and our staff’s incredible commitment to our patients’ experiences and the quality of the care we provide to our patients,” said David Passafaro, president of New England Baptist Hospital. “These awards validate that our caregivers are some of the very best in the country, providing Boston and its surrounding communities world-class orthopedic care at our hospital.”

For additional detail about the awards and the methodology, please visit the Press Ganey website.

About New England Baptist Hospital

New England Baptist Hospital (NEBH) is the premier regional provider for orthopedic surgery and the treatment of musculoskeletal diseases and disorders. NEBH has been nationally recognized for high patient satisfaction and leadership in quality and clinical outcomes. NEBH is a teaching affiliate of Tufts University School of Medicine and conducts teaching programs in collaboration with Harvard Medical School. NEBH has been the official hospital of the Boston Celtics for over 30 years.

New England Baptist Hospital is part of Beth Israel Lahey Health, a new health care system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,800 physicians and 36,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education.

Media Relations Contact
Kristina Murray
617-667-7372
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