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NEBH Receives Press Ganey Award for Fifth Year in a Row

New England Baptist Hospital Receives Press Ganey Award for Sustained Levels of High Patient Satisfaction Performance

New England Baptist Hospital (NEBH) is proud to announce it has been named a 2012 Summit Award® winner by Press Ganey Associates, Inc. for the fifth year in a row.

The Summit Award recognizes top-performing facilities that sustain the highest levels of patient satisfaction performance for three consecutive years. The Press Ganey Summit Award is one of the health care industry’s most coveted symbol of achievement. NEBH is one of 114 organizations to receive this prestigious honor in 2012, and one of only 13 to receive it for achieving and sustaining excellence in patient satisfaction. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

“We are proud to partner with New England Baptist Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence in patient satisfaction reflects the organization’s commitment to delivering outstanding service and quality. NEBH’s efforts benefit patients across New England and will lead to improved patient experience.”

The Hospital attributes much of its patient satisfaction success to its overall culture of excellence in care and to a reemphasis on the Legendary Service program implemented in 2005.  Now known as the “Baptist Way”, the hospital-wide program was retooled to ensure continued success by empowering employees to resolve problems on the spot, and to provide active support from leadership, including the CEO and physician chairs.

Press Ganey Associates, Inc.

Recognized as a leader in health care performance improvement for more than 25 years, Press Ganey partners with more than 10,000 organizations to create and sustain high-performing organizations, and, ultimately, improve the overall patient experience. Harnessing a unique integrated data platform, Press Ganey provides sophisticated analytics to help discover and prioritize key performance improvement efforts and reveal opportunities to enhance patient care, improve outcomes, and control costs. Press Ganey works with clients from across the continuum of care, including 50 percent of all U.S. hospitals. For more information, visit


About New England Baptist Hospital

New England Baptist Hospital (NEBH) is the premier regional provider for orthopedic surgery and the treatment of musculoskeletal diseases and disorders. NEBH has received national recognition, consistently ranked as one of America’s top hospitals for orthopedics and neurology/neurosurgery by U.S. News and World Report. NEBH has also been nationally recognized for high patient satisfaction and leadership in quality and clinical outcomes. The hospital has ranked in the 95th percentile and received the prestigious national Press Ganey Summit Award for high patient satisfaction for the past five years. NEBH is a teaching affiliate of Tufts University School of Medicine and conducts teaching programs in collaboration with the Harvard School of Public Health and the Harvard Medical School.

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