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Press Room

NEBH Honored with Press Ganey Guardian of Excellence Award

Only hospital in New England to receive award recognizing patient experience for eight consecutive years

New England Baptist Hospital, the premier regional provider for orthopedic surgery and the treatment of musculoskeletal diseases and disorders, is pleased to announce it has been named a 2015 Guardian of Excellence Award® winner by Press Ganey Associates, Inc. The Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care, and honors top-performing facilities that consistently achieve the 95th percentile of performance in patient experience. NEBH is the only hospital in New England to receive this award for eight consecutive years.

“This award, our 8th in a row, is a testament to the exemplary work of all of our staff and physicians who care for our patients and our visitors with legendary service,” said Trish Hannon, president and CEO of New England Baptist Hospital. “The care and comfort of our patients is our highest mission and we take great pride in our commitment to providing the best clinical outcomes and exemplary patient experience. We are thrilled to receive such a prestigious award that represents the positive impact we have had on our patients and their overall quality of life.”

In addition to the Guardian of Excellence Award, NEBH was recently recognized by U.S. News & World Report as one of the top 10 hospitals in the country for orthopedics. In October, NEBH was ranked as one of the top 100 women-led businesses in Massachusetts by The Commonwealth Institute and Boston Globe Magazine.

Press Ganey is the nation’s leading health care performance improvement company and partners with more than 11,000 health care facilities, including more than half of all U.S. hospitals, to reduce suffering and improve the patient experience.

“We are proud to partner with New England Baptist Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering of patient-centered care. By achieving and sustaining this level of excellence, New England Baptist Hospital demonstrates their commitment to reducing patient suffering and advancing the overall quality of health care.”

About New England Baptist Hospital

New England Baptist Hospital (NEBH) is the premier regional provider for orthopedic surgery and the treatment of musculoskeletal diseases and disorders. NEBH has received national recognition, consistently ranked as one of America’s top hospitals for orthopedics by U.S. News and World Report. NEBH has also been nationally recognized for high patient satisfaction and leadership in quality and clinical outcomes, receiving the prestigious national Press Ganey “Guardian of Excellence” Award for the past eight years. NEBH is a teaching affiliate of Tufts University School of Medicine and conducts teaching programs in collaboration with the Harvard School of Public Health and the Harvard Medical School. NEBH is the official hospital of the Boston Celtics.

About Press Ganey

Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of Jan. 1, 2015, we served more than 22,000 health care facilities. For more information, visit

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