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New England Baptist Hospital DOES NOT have an emergency department or urgent care centers.

Our Patient & Visitor Policy

We have made significant changes to ensure that we continue to provide the safe and effective orthopedic care that patients expect from their orthopedic specialty hospital. We remain focused on our core mission — to safely get you moving again.

Visitor Guidelines

  • All guests entering the hospital daily between 5:30 am – 7:00 pm are asked to stop at the Information Desk or Patient Access, where the receptionist will assist and direct them to the appropriate area.
  • Guests arriving after 7:00 pm are required to check in at the Security Command Center where they will be issued a temporary visitor’s badge. On rare occasions that guests who are already within the hospital as of 7:00 pm and, with the approval of nursing, are planning on staying past 11:00 pm, must report to the Security Command Center to obtain a temporary visitor’s badge. This must be done no later than 11:00 pm.
  • In an effort to provide a restful and healing environment, the number of guests per bedside is limited to two at any time. Guests are encouraged to alternate visiting times.
  • All guests are encouraged to use hand sanitizer when entering and exiting a patient’s room.
  • Children 15 years of age or under are permitted to visit with adult supervision.
  • If there is an infectious disease outbreak (e.g. influenza) in the community or hospital
    • The infection Control Committee, via the Chairman or their designee, has the authority to request immediate changes in the general visiting policies for safety reasons, e.g., during an infectious outbreak.
  • While NEBH recognizes the important role of guests in the healing process, there are circumstances in which it may be necessary to limit the presence of visitors. Where visiting limitations are necessary, the patient will be informed of the limitation and the reasons for the limitation.

COVID-19 resources can be found here.

If you are experiencing any of the following:

  • Fever
  • Cough
  • Congestion or runny nose
  • Sore throat
  • Shortness of breath
  • Chills
  • Body aches
  • Nausea, vomiting or diarrhea
  • Headache
  • Overwhelming fatigue
  • Loss of smell or taste

Please call your primary care physician (PCP) prior to visiting the hospital.

How to Wear a Mask

  • Avoid touching the mask while in use. If you do, wash your hands with soap and water or use hand sanitizer.
  • Mask should be discarded at any time if deformed, moist, or contaminated.

Improper Mask Use: No gaps, do not dangle below chin/nose or hang from neck.

Proper Mask Use: Mold or pinch the stiff edge to the shape of your nose. Pull the bottom of the mask over your mouth and chin. Make sure there is a snug fit.

Find a Doctor

If you have an orthopedic issue, we recommend that you reach out to one of our physician offices to discuss your specific needs and what options are available to you. To find a doctor, click here.

Telehealth Services

New England Baptist Hospital conducts remote care visits through various mediums, including telephone and video conferencing visits. Telehealth video visits can be accessed through the patient portal, MyBILH Chart. If you have an upcoming video visit, you can view instructions here.

If you do not have a MyBILH Chart account, the telehealth visit link can be sent to your email and/or mobile phone. Call your provider’s office for more information.

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