Beth Israel Lahey Health has taken a number of steps to prevent the spread of COVID-19 in order keep our patients and staff safe. You can review our Safe Care plan here to learn more about what we’re doing to ensure your safety when you visit one of our facilities. Additional information on COVID-19 can be found here.
We understand the importance of being able to visit a patient while they are in the hospital, however, we have put temporary visitor restrictions in place to help protect everyone from COVID-19.
Thank you for your cooperation during this time, we are looking forward to welcoming visitors in a less restricted way as soon as we can. If you’re looking to reschedule an appointment or to make a telehealth appointment please contact your provider for more information.
To protect the health of patients and staff, we are not allowing escorts/visitors at this time.
For patients having inpatient surgery (staying in the hospital following your surgery):
For patients having outpatient surgery (going home on your surgery day):
For patients attending a clinical appointment or coming for lab or radiology exams:
All patients: You may be asked to wait outside the hospital or in designated waiting areas until we are ready for your appointment.
Anyone coming to the hospital must check in upon arrival and will be screened for symptoms of the flu and COVID-19. Symptoms include:
Anyone who has symptoms of the flu or COVID-19, or recent diagnosis of COVID-19 within the last two weeks, should not come to the Hospital. Should you need assistance, please stay home and call your primary care physician (PCP) and await further instruction. Anyone exposed to COVID-19 within the last two weeks, or who has returned from recent travel should contact their treating physician prior to the visit for further instruction.
All staff, patients, visitors and essential patient escorts must wear a mask at all times. A mask will be provided upon entry to the hospital.
We will continue to actively monitor this fluid situation and adjust our guidelines as needed. Please refer back to this page before each visit.
Everyone who enters New England Baptist Hospital is required to wear a mask for the entire time they are within the building. A mask will be provided upon entry. It is important to understand how to properly wear and remove a mask.
Improper Mask Use: No gaps, do not dangle below chin/nose or hang from neck.
Proper Mask Use: Mold or pinch the stiff edge to the shape of your nose. Pull the bottom of the mask over your mouth and chin. Make sure there is a snug fit.
If you have an orthopedic issue, we recommend that you reach out to one of our physician offices to discuss your specific needs and what options are available to you. To find a doctor, click here.
Ask your doctor if virtual care appointments are available.
The NEBH Spine Center is now offering virtual care appointments.
During the COVID-19 public health emergency, in order to ensure Massachusetts’ health care system had the capacity to address the pandemic, some health care services and procedures were limited or temporarily put on hold, while many services were conducted remotely using telehealth. Emergency services and other essential health and human services continued during this time.
On May 18, 2020 the Commonwealth issued new guidelines to hospitals and health care providers in accordance with the state’s four-phase reopening plan, to allow some non-emergency procedures or deferred care that may now need attention. Hospitals and Community Health Centers began this reopening May 18, and all other providers began on May 25.
New England Baptist Hospital submitted the Acute Care Hospital Phase 1 Reopen Attestation Form to the Massachusetts Department of Public Health (DPH) on May 22, 2020. By having submitted this form, New England Baptist Hospital attests to meeting the Phase 1 criteria and standards in the DPH Hospital Reopening Guidance.
On June 6, 2020 the Commonwealth issued new guidelines allowing health care providers at the start of Phase 2 to incrementally resume in-person elective, non-urgent procedures and services, including routine office visits, dental visits, and vision care, subject to ongoing compliance with public health and safety standards. In addition, providers were able to resume elective cosmetic procedures, in compliance with public health guidance, beginning June 24, 2020.
New England Baptist Hospital has submitted the Acute Care Hospital Phase 2 Reopen Attestation Form to the Massachusetts Department of Public Health (DPH) on June 8, 2020. By having submitted this form, New England Baptist Hospital attests to meeting the Phase 2 criteria and standards in the DPH Hospital Reopening Guidance.
On July 6, 2020 health care providers may continue to provide in-person procedures and services as authorized in Phase 2, with the addition of certain group treatment programs and day programs.
New England Baptist Hospital has submitted the Acute Care Hospital Phase 3 Reopen Attestation Form to the Massachusetts Department of Public Health (DPH) on July 6, 2020. By having submitted this form, New England Baptist Hospital attests to meeting the Phase 3 criteria and standards in the DPH Hospital Reopening Guidance.
Additional information about the reopening plan is available at the Commonwealth’s Reopening Website.