Patient Family Advisory Council
"You get a lot out of it, and it’s a great learning experience. You are also, I really believe, making a difference and finding ways of making each patient's hospital stay a better experience.”—Linda Percy, PFAC Member
Patient- and family-centered care is a central focus for New England Baptist Hospital. One of the ways we meet this priority is by engaging our patients and their family members through our Patient and Family Advisory Council (PFAC). The PFAC provides a forum for patients and family members to share feedback, input, and advice on the care and service we provide to our patients.
The Goal of PFAC
To integrate the perspective of our patients and their families with the goals of the Hospital. This insight continues to improve the quality, safety, and experience of care.
The PFAC’s accomplishments include the creation and review of patient educational materials, including the Your Stay Patient Guide, as well as pre-admission and discharge information. PFAC members represent the patient on various hospital committees including the Patient Experience Committee, Patient Education Committee, and the Quality and Patient Safety Committee.
The Council meets on the third Tuesday of the month from 12:00 to 1:30pm. Meetings are not held during August and December.
If you or someone you know is a NEBH patient or family member and are interested in learning more about the NEBH PFAC please contact the PFAC co-Chairs, Michael Spooner or Tricia Ide at 617-754-5147, or send an e-mail to the NEBH Patient Advocate.
Member Application form
PFAC 2018 Annual Report
Hear From Our Members
Michael Spooner, PFAC Member
“Being on the PFAC is an incredibly rewarding experience. It’s not just going to a meeting on a monthly basis, it’s really having the opportunity to represent the voice of the patient and bring forward what’s important to you as an individual.”
Joseph Connolly, PFAC Member
“Working on the PFAC has been inspiring. I always look forward to coming in. I think it’s important for patients and family members to be involved.”
Louise “Reddi” Ford, PFAC Member
“The PFAC members zero in on issues that we have experienced ourselves. Agreeing and working on ways we can make the next patient’s experiences even better has been very satisfying.”
Linda Percy, PFAC Member
“I like the fact that NEBH is constantly looking for new patients and family members to get fresh experiences to talk about and evaluate. NEBH really listens to the PFAC.”