Navigation follows, skip to content? New England Baptist Hospital Logo Utility navigation follows, skip to content? Primary navigation follows, skip to content?


New England Baptist Hospital DOES NOT have an emergency department or urgent care centers.

Patient Family Advisory Council

"You get a lot out of it, and it’s a great learning experience. You are also, I really believe, making a difference and finding ways of making each patient's hospital stay a better experience.”—Linda Percy, PFAC Member

Patient- and family-centered care is a central focus for New England Baptist Hospital. One of the ways we meet this priority is by engaging our patients and their family members through our Patient and Family Advisory Council (PFAC). The PFAC provides a forum for patients and family members to share feedback, input, and advice on the care and service we provide to our patients.

The Goal of PFAC

To integrate the perspective of our patients and their families with the goals of the Hospital. This insight continues to improve the quality, safety, and experience of care.

The PFAC’s accomplishments include the creation and review of patient educational materials, including the Your Stay Patient Guide, as well as pre-admission and discharge information. PFAC members represent the patient on various hospital committees including the Patient Experience Committee, Patient Education Committee, and the Quality and Patient Safety Committee.

Meeting Schedule

The Council meets on the third Tuesday of the month from 12:00 pm to 1:30 pm. Meetings are not held during August and December.


If you or someone you know is a NEBH patient or family member and are interested in learning more about the NEBH PFAC please contact the PFAC co-Chairs, Michael Spooner or Tricia Ide at 617-754-5147, or send an email to the NEBH Manager of Patient Relations and Experience.

Member Application form

PFAC Member Application form.

PFAC 2022 Annual Report

PFAC 2022 Annual Report


Hear From Our Members

Michael Spooner, PFAC Member
“Being on the PFAC is an incredibly rewarding experience. It’s not just going to a meeting on a monthly basis, it’s really having the opportunity to represent the voice of the patient and bring forward what’s important to you as an individual.”

Read More

Louise “Reddi” Ford, PFAC Member
“The PFAC members zero in on issues that we have experienced ourselves. Agreeing and working on ways we can make the next patient’s experiences even better has been very satisfying.”

Read More

Linda Percy, PFAC Member
“I like the fact that NEBH is constantly looking for new patients and family members to get fresh experiences to talk about and evaluate. NEBH really listens to the PFAC.”

Read More

Footer navigation follows, return to top?

Our Cookie Policy

Your privacy is important to us. We use cookies and other tracking technologies to ensure the performance and security of our website and to monitor website use for business and website optimization purposes. This may include disclosures about your use of the website to third parties. By using our website, you agree to its use of these technologies. To learn more, please read our Terms of Use.