Contact and Portal Information

› For a Medical Emergency: Dial 911

Using Your Patient Portal

• There may be up to a 48-hour delay for posting some information into your online account.
• Forgot your password? Go to the log-in screen, enter your username, and click the “Forgot Password” link.

Contact a New England Baptist Hospital Patient Access representative at 617-754-6446 if:

• You have a Patient Portal “My NEBH Online” account and need your password to be reset.
• You are experiencing an issue connecting to the patient portal.

Patient Access representatives are available Monday through Friday, 8:30 am–5:00 pm. You may leave a voicemail and someone will return your call as soon as possible.

Call your physician’s office for:

• Questions about the health information from your physician
• To request your physician’s office record

Call New England Baptist Hospital – Health Information Management at 617-754-5080 if:

• You want to request additional hospital medical records not contained in your patient portal account.

Health Information Management representatives are available Monday through Friday, 8:00 am–4:30 pm.

Connecting Your Health Management Apps

NEBH is dedicated to helping improve your overall health care experience by providing convenient access to your health and wellness data in an app of your choosing. To make a request or get the latest information, please email our health management support team. Once we receive your request, we will be in touch with next steps. This capability is evolving so check back often for our latest list of connected applications.

For Developers

If you have already developed, or plan to develop, an app that you would like to connect to MU Health Care’s Cerner Soarian Electronic Health Record, please visit the Cerner Open Developer Experience website.