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Visitor Information

Family, care partners and visitors are important aspects of recovery. You may want to discuss visitation with family and loved ones, and consider setting a visitation schedule in order to ensure you get optimal rest and therapy while you are in the hospital. When you have visitors, we ask that you be respectful of fellow patients by keeping conversations, phone calls, and television volumes low.

Please note:

  • People who are sick or not feeling well should not visit you during your stay.
  • Your room is also a workspace for your clinician, and there may be times where a clinician asks family and visitors to step out of the room. We ask that you assist us in providing exceptional care by honoring the providers’ requests.
  • The Hospital may restrict visitation if it is in the best interest of your recovery, or for other reasons that might interfere with your care.
  • Visitors under age the age of 15 should be accompanied by an adult.


Visitors and patients may park in the lot located at the Hospital's Main Entrance. There is a fee for parking.

  • Valet Service
    For your comfort and convenience, complementary valet service is available Monday through Friday from 6 am to 6 pm. There is no additional fee for valet service. To reduce any wait time, please text your valet ticket number to 617-934-2344 15 minutes before you would like to pick your car up.
  • Handicapped Parking
    Handicapped parking is available. Please ask for directions to these spaces at the Main Entrance, or ask any security officer.
  • Parking Pay Machines
    When leaving the Hospital, please pay for parking at the Parking Pay Machines located in the Lobby at anytime. You may also pay the parking attendant as you exit the lot Monday-Friday from 8 a.m. to 9 p.m.

The machines accept the following U.S. currency: $1, $5, $10 and $20 bills.

The machines also accept MasterCard, Visa and American Express credit cards.

You must have your ticket with you to pay in the Lobby.

If you have any questions or concerns, please direct them to the valet staff or call 617-754-5395.

Cafeteria and Dining

The Cafeteria is located on the third floor of the Lahey building and is open seven days a week.

  • Weekdays
    Meals are available Monday through Friday from 6:15 a.m. to 7:00 p.m. as follows:
    • Breakfast: 6:15 a.m. - 10:00 a.m.
    • Lunch: 11:00 a.m. - 2:00 p.m.
    • Dinner: 4:00 p.m. - 7:00 p.m.     
  • Weekends and Holidays
    On weekends and holidays, meals are available at the following times:
    • Breakfast: 6:30 - 10:00 a.m.
    • Lunch: 11:00 a.m. - 2:00 p.m.
    • Dinner: 4:00 p.m. - 6:30 p.m.

The cafeteria menu features hot and cold entrees, pizza, daily specials, deli bar, salad bar, burgers, hot dogs, and an assortment of fresh, ready-made salads and sandwiches. In addition, vending machines are located in the foyer at the exit of the Cafeteria.