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Visitor Information

Visiting Hours

Daily visiting hours at New England Baptist Hospital are 11 a.m. - 8:00 p.m., with the exception of the Intensive Care Unit (ICU).

Visiting hours in the ICU are generally ten minutes per hour, but may vary according to the desires and needs of each patient and family. Family members should phone the nurses' station from the family waiting area adjacent to the unit before entering. Visitors may enter the ICU by pressing the wall switches that operate the electric doors.


Visitors and patients may park in the lot located at the Hospital's Main Entrance. There is a fee for parking.

  • Valet Service
    For your comfort and convenience, complementary valet service is available Monday through Friday from 6 am to 6 pm. There is no additional fee for valet service. To reduce any wait time, please text your valet ticket number to 617-934-2344 15 minutes before you would like to pick your car up.
  • Handicapped Parking
    Handicapped parking is available. Please ask for directions to these spaces at the Main Entrance, or ask any security officer.
  • Parking Pay Machines
    When leaving the Hospital, please pay for parking at the Parking Pay Machines located in the Lobby at anytime. You may also pay the parking attendant as you exit the lot Monday-Friday from 8 a.m. to 9 p.m.

The machines accept the following U.S. currency: $1, $5, $10 and $20 bills.

The machines also accept MasterCard, Visa and American Express credit cards.

You must have your ticket with you to pay in the Lobby.

If you have any questions or concerns, please direct them to the valet staff or call 617-754-5395.

Cafeteria and Dining

The Cafeteria is located on the third floor of the Lahey building and is open seven days a week.

  • Weekdays
    Meals are available Monday through Friday from 6:15 a.m. to 7:00 p.m. as follows:
    • Breakfast: 6:15 a.m. - 10:00 a.m.
    • Lunch: 11:00 a.m. - 2:00 p.m.
    • Dinner: 4:00 p.m. - 7:00 p.m.     
  • Weekends and Holidays
    On weekends and holidays, meals are available at the following times:
    • Breakfast: 6:30 - 10:00 a.m.
    • Lunch: 11:00 a.m. - 2:00 p.m.
    • Dinner: 4:00 p.m. - 6:30 p.m.

The cafeteria menu features hot and cold entrees, pizza, daily specials, deli bar, salad bar, burgers, hot dogs, and an assortment of fresh, ready-made salads and sandwiches. In addition, vending machines are located in the foyer at the exit of the Cafeteria.