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Amenities & Guest Services

Information for your visit

Family, care partners, and visitors are important to recovery.

You may want to discuss visitation with family and loved ones, and consider setting a visitation schedule in order to ensure you get optimal rest and therapy while you are in the hospital. When you have visitors, we ask that you be respectful of fellow patients by keeping conversations, phone calls, and television volumes low.

Please Note:

People who are sick or not feeling well should not visit you during your stay.

Your room is also a workspace for your clinician, and there may be times where a clinician asks family and visitors to step out of the room. We ask that you assist us in providing exceptional care by honoring the providers’ requests.

The Hospital may restrict visitation if it is in the best interest of your recovery, or for other reasons that might interfere with your care.

Visitors under age the age of 15 should be accompanied by an adult.

Parking

Visitors and patients may park in the lot located at the Hospital’s Main Entrance.  There is a fee for parking.
If you have any questions or concerns, please direct them to the valet staff or call 617-754-5395.

Handicapped Parking

Handicapped parking is available. Please ask for directions to these spaces at the Main Entrance, or ask any security officer.

Valet Service

For your comfort and convenience, complementary valet service is available Monday through Friday from 6:00 AM–6:00 PM. There is no additional fee for valet service. To reduce wait time, please text your valet ticket number to 617-934-2344 15 minutes before you would like to pick your car up.

Parking Pay Machines

When leaving the Hospital, please pay for parking at the Parking Pay Machines located in the Lobby. You may also pay the parking attendant as you exit the lot Monday–Friday from 8:00 AM–9:00 PM.

The machines accept $1, $5, $10, and $20 bills, as well as MasterCard, Visa, and American Express credit cards. You must have your ticket with you to pay in the Lobby.

Cafeteria and Dining

The Cafeteria is located on the third floor of the Lahey building and is open seven days a week.

The cafeteria menu features: hot and cold entrees; pizza; daily specials; a deli bar; a salad bar; burgers; hot dogs; and an assortment of fresh, ready-made salads and sandwiches. In addition, vending machines are located in the foyer at the exit of the Cafeteria.

Weekdays

Meals are available Monday–Friday:
Breakfast: 6:15 AM–10:00 AM
Lunch: 11:00 AM–2:00 PM
Salad Bar: 2:00 PM–4:00 PM
Dinner: 4:00 PM–7:00 PM

Weekends and Holidays

On weekends and holidays, meals are available:
Breakfast: 6:30 AM–10:00 AM
Lunch: 11:00 AM–2:00 PM
Dinner: 4:00 PM–6:30 PM

Interpreters

New England Baptist Hospital is committed to clearly and thoroughly communicating with all patients and their care partners.

Interpreter services for non-English-speaking and hearing-impaired patients are important to providing quality health care.

A network of interpreters is available for those who need assistance. Trained medical interpreters for many different languages can be scheduled on request. The AT&T language Line is also available for non-scheduled requests. TDD sets are available at the Hospital switchboard for hearing-impaired patients. To obtain an interpreter, ask your physician, or call the Nursing Office at 617-754-5027. To reach NEBH by TDD phone, call: 617-754-5123.

The Hospital provides portable devices (TDD sets) for hearing-impaired patients during their hospital stay.

 


Concierge

Our Staff is here to help you with anything you or your guests may need. Whether you are looking for directions or need a wheelchair, come visit our concierge team in the Main Lobby.

We can help you with:

  • Directions to patient rooms and medical offices
  • Assistance finding your way through the Hospital
  • Travel directions in and out of Boston
  • Information on public transportation and points of interest
  • Shuttle service from Brigham Circle to the Hospital
  • Physician referral information
  • Listing of area restaurants
  • Information on cab service

For more information, please call Guest Services at (617) 754-5173.

Surgical Nurse Liaison

The Surgical Nurse Liaison Program at New England Baptist Hospital offers comfort to family and friends of loved ones having surgery.

Every surgical inpatient is assigned an experienced operating room nurse as their nurse liaison.

The nurse will keep your guests informed of your progress during surgery and answer any questions they might have.

Your guest will get an electronic pager that will alert them when there is any news, so they can feel comfortable going to the cafeteria or outside of the hospital while they are waiting.

Prayer Room

The Currie Prayer Room, located on the fourth floor of the Jenks Building, offers a quiet place for meditation and reflection.


Gift Shop

Located just off the Main Lobby, the Gift Shop offers a wide variety of items, including fresh flowers, balloons, lotions, candy, magazines, greeting cards, home décor items, and more. We will gladly deliver any gifts or flowers to patient rooms free of charge.

The Gift Shop also provides shopping for your orthopedic needs such as ice packs, cast covers, canes, thermometers, elastic shoe laces, back sponges, etc.


The Woodard Health Sciences Library and Family Resource Room

The Woodard Health Sciences Library offers access to easy-to-read health education materials. Medical library staff are able to provide assistance in locating appropriate print and electronic materials to answer health questions and interests.

Please Note: The Library is used as a resource. Staff cannot offer medical advice, please contact your healthcare team with any questions.

For more information contact: Christopher Vaillancourt, Librarian/CME Coordinator at cvaillan@nebh.org or (617) 754-5155

Patients and families are welcome to

  • Use our eight computer workstations which have Wi-Fi connectivity
  • View our Anatomical models of the joints and full size skeleton
  • Browse our collection of consumer health literature and take home pamphlets
  • Browse and borrow from a collection of over 200 popular bestsellers and classic books and health magazines

Local Accommodations

A variety of accommodations are available within an easy commute of New England Baptist Hospital.

 

 

New England Baptist Hospital does not endorse any one hotel. Please contact the hotel directly to make a reservation.

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