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Important Information

New England Baptist Hospital DOES NOT have an emergency department or urgent care centers. Click here for visitor information. Click here for donation information. Click here to view our DPH Attestations for Phase 1, 2 and 3.

BILH Safe Care

New England Baptist Hospital and Beth Israel Lahey Health are pleased to introduce BILH Safe Care

We understand that you may have had limited access to health care due to COVID-19, and that you may have questions about coming to our hospital or to one of our outpatient care centers.

As part of Beth Israel Lahey Health, our Safe Care plan combines new processes, standards and technologies to ensure your safety when you visit.

To ensure we could care for all our patients as soon as possible, we have been preparing to safely welcome you.

BILH Safe Care: A Message to Our Community:

Here are some of the steps we are taking to protect our patients:

Masks for Everyone

All staff, patients, visitors and essential patient escorts must wear a mask at all times. A mask will be provided upon entry to the hospital.

Enhanced Cleaning and Disinfection

We have always had high cleaning standards and use hospital-approved disinfectants approved for removing coronaviruses to clean and disinfect exam rooms, high-touch areas and common spaces like lobbies, hallways and waiting rooms. We have increased the frequency of cleaning common areas and removed reading materials and other non-essential items that are frequently handled and may be difficult to clean. As always, medical equipment and exam rooms are cleaned before and after every use.

Facility Changes

Each of our facilities has been carefully adapted with safety precautions in mind. Many areas, such as patient registration, hallways and other common areas have been redesigned to accommodate appropriate physical distancing and pedestrian traffic flow.

Staff Precautions

All staff members must complete a form before every shift to confirm they do not have any of 12 possible symptoms associated with COVID-19. If a staff member reports any symptoms, they cannot return to work until they are evaluated and fully recovered.

Hand Hygiene

Hand hygiene is the foundation of our safety plan. Staff members will wash their hands with soap and water or use an alcohol-based hand sanitizer before and after they care for you.

Virtual Care Options

We are pleased to offer virtual care visits for our spine center.   Ask your doctor if virtual care visits are available.

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