Successful organizations know that customers form their impressions of an organization based on each encounter with their people. And research shows that first impressions are made within thirty seconds of any initial meeting. Hospitals are no different. To a customer (patient or visitor, internal or external), you are the hospital, regardless of your position. When you project a professional image, you have the power to make New England Baptist Hospital successful or not.
Our commitment to ensuring that all our employees deliver the right first impression is captured by our Dress to Impress policy. We expect that all New England Baptist Hospital employees will adhere to this policy and project an image that is professional, successful, caring and competent.