Focus is on improved clinical outcomes for post-operative seniors
New England Baptist Hospital (NEBH) and Hebrew SeniorLife (HSL) have signed a preferred provider agreement that builds on their long-standing relationship and establishes HSL as a NEBH preferred provider. This partnership aims to ensure seamless transitions of care between the institutions and the best possible outcomes for those patients who need in-patient post-surgical care following a surgical procedure. While the agreement is not exclusive, it reflects the organizations’ strong relationship and shared commitment to patients. The agreement encompasses both campuses of the Hebrew Rehabilitation Center (HRC), in Boston and on the NewBridge on the Charles campus in Dedham, Mass.
Working together and caring for more than 250 mutual patients since 2011, HRC and NEBH teams have produced excellent outcomes which include decreasing patient length of stay, infections and re-hospitalizations, and improved pain management and surgical site care. Protocols are in place to ensure timely and accurate communications about patients whom are shared between institutions to provide continuity of care.
“We set a very high bar when it comes to the patient experience and the importance of outstanding clinical outcomes,” said NEBH President and CEO Trish Hannon. “In Hebrew Rehabilitation Center, we have found a post-acute care provider who meets our high standards. In addition, they offer attractive, home-like facilities for our patients.”
“While working together these last two years, we found that HRC and the Baptist share approaches that put patients first and support the highest quality of personalized service,” notes Mary Moscato, President, HSL Health Care Services and HRC. “We’re extremely proud of our commitment to excellent customer service and feel that the quality experience we are able to provide on a daily basis ultimately translates to better patient outcomes.”
Patients utilizing services at HRC tend to have had hip or knee replacement or spine surgery. While at HRC, they have access to a full range of rehabilitative services, including physical and occupational therapy and speech pathology.
“Because the HRC team has been so innovative and receptive, we’ve been able to work together to create highly effective continuity of care protocols,” said Mary Sullivan Smith, Chief Nursing Officer/VP Clinical Operations at NEBH. “Specifically, our Baptist physicians follow patients at HRC through to discharge. In addition, we’ve established constant communication between our providers, case managers and therapists regarding optimal treatment and ways to maximize the patient experience.”
“By working together, we’ve been able to decrease length of stay and reduce the potential for avoidable acute-care admissions and readmissions, and we look forward to only improving on those results,” said Lou Woolf, President and CEO, HSL.
About New England Baptist Hospital
New England Baptist Hospital (NEBH) is the premier regional provider for orthopedic surgery and the treatment of musculoskeletal diseases and disorders. NEBH has received national recognition, consistently ranked as one of America’s top hospitals for orthopedics and neurology/neurosurgery by U.S. News and World Report. NEBH has also been nationally recognized for high patient satisfaction and leadership in quality and clinical outcomes. The hospital has ranked in the 95th percentile and received the prestigious national Press Ganey Summit Award for high patient satisfaction for the past five years. NEBH is a teaching affiliate of Tufts University School of Medicine and conducts teaching programs in collaboration with the Harvard School of Public Health and the Harvard School of Medicine.
About Hebrew Rehabilitation Center and Hebrew SeniorLife
Hebrew Rehabilitation Center (HRC), an affiliate of Harvard Medical School, offers an outstanding array of senior health care and rehabilitation options. An integral part of Hebrew SeniorLife, HRC provides long-term care and rehabilitative care at locations in Boston and Dedham. HSL’s continuum of health care services for seniors also includes home care, primary and specialty care, outpatient care and adult day health programs. For more information about HRC, visit www.hebrewseniorlife.org/healthcare.
Hebrew SeniorLife, an affiliate of Harvard Medical School, is a national senior services leader uniquely dedicated to rethinking, researching and redefining the possibilities of aging. Based in Boston, the non-profit, non-sectarian organization has provided communities and health care for seniors, research into aging, and education for geriatric care providers since 1903. For more information about Hebrew SeniorLife, visit www.hebrewseniorlife.org or connect on Twitter, Facebook or our blog.