Nurse Liaison Program
The Nurse Liaison program at New England Baptist Hospital offers comfort to family and friends of loved ones having surgery. Every surgical inpatient is assigned an experienced operating room nurse as their nurse liaison. Prior to surgery, the patient will receive a card with the nurse’s name and telephone number to give to family or friends. Patients and their families are free to meet with the nurse liaison prior to surgery to discuss the procedure and any questions or concerns.
A compassionate and knowledgeable nurse liaison will provide personal up-to-date progress and information to patient’s family and friends throughout the surgical procedure. The nurse liaison is additionally available by phone or pager throughout the day. Nurse liaison hours are 7 am to 7:30 pm; outside of these times, there will be a designated contact person in Patient Access who can answer questions or contact the Post Anesthesia Care Unit (PACU) on your behalf.
Patients and their families have expressed great satisfaction and appreciation for the expertise, compassion and information provided by the Nurse Liaison program.