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Service Excellence – The Baptist Way

As NEBH experiences growth, we need to insure that we retain one of the Hospital’s most cherished goals—the mutual respect of our fellow employees and an atmosphere that makes people proud to work here.   Here are a few basic thoughts, when put into our everyday lives, that can help – Our Service Standards :

Legendary Service
We treat patients and others with courtesy, respect and care

Self Management
We present a positive image of New England Baptist Hospital from professional appearance through behavior.

Communication
We actively listen to the needs of patients and others before responding in a courteous and tactful manner.

Continuous Performance Improvement
We fulfill responsibility effectively and efficiently to achieve the greatest benefit for our patients, visitors and each other

Positive Workplace/Joy and Pride in Workplace
We recognize and reward behavior that exemplifies our values and mission