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Contact a Patient Advocate

The Department of Health Care Quality is responsible for managing the Hospital's patient complaint process.  This office serves as a liaison between patients and the Hospital and is available whenever you need assistance.

The Patient Relations Specialist serves as a patient and family representative and is here to respond to your needs and concerns. 

You may contact the Patient Relations Specialist by:

Calling: 617-754-5137 between 8:00am and 4:30 pm, Monday through Friday, excluding holidays

Email: pide@nebh.org

Fax: 617-754-5390

Writing us at our address:

Department of Health Care Quality
New England Baptist Hospital
125 Parker Hill Avenue
Boston, MA 02120