Contact a Patient Advocate
The Department of Health Care Quality is responsible for managing the Hospital's patient complaint process. This office serves as a liaison between patients and the Hospital and is available whenever you need assistance.
The Patient Relations Specialist serves as a patient and family representative and is here to respond to your needs and concerns.
You may contact the Patient Relations Specialist by:
Calling: 617-754-5147 between 8:00am and 4:30 pm, Monday through Friday, excluding holidays
Writing us at our address:
Department of Health Care Quality
New England Baptist Hospital
125 Parker Hill Avenue
Boston, MA 02120